Botswana Savings Bank: Head Banking Operations
Head, Banking Operations
Location: Gaborone
Closing Date: 24 January 2025
Overview
An esteemed financial institution in Gaborone is seeking an experienced and strategic professional to join as the Head of Banking Operations. This role requires a seasoned individual to lead and manage core back-office functions, develop operational strategies, and ensure adherence to service-level agreements (SLAs). The ideal candidate will drive operational excellence, maintain regulatory compliance, and support the organization’s strategic objectives.
Responsibilities
Strategic Leadership
- Develop and implement strategies, policies, and procedures to optimize daily back-office functions.
- Collaborate with executive and senior management to establish organization-wide SLAs aligned with the overall strategy.
- Create and monitor operational-level agreements within the division to meet agreed SLAs effectively.
Operational Oversight
- Approve and oversee tracking and verification processes for new account documentation.
- Ensure new accounts requiring special attachments or documents are complete and accurate.
- Maintain accuracy in the organization’s database, including new and replacement account details.
- Verify compliance with the bank’s Customer Identification Program for all new deposit customers.
Reporting and Data Accuracy
- Approve and monitor system reports for new customers as required.
- Ensure monthly statistical reports, such as Closed Account Tracking, are prepared accurately and distributed to relevant personnel.
- Review reports to verify input accuracy and maintain operational standards.
Qualifications
- Bachelor’s Degree in Banking, Finance, Accounting, or a related field.
- Master’s Degree in Banking, Finance, Accounting, or a related field is strongly preferred.
Experience
- A minimum of 8 years of relevant experience in banking or mass-market financial institutions, with at least 5 years in back-office operations and 3 years in a managerial role.
Knowledge and Skills
- Expertise in retail banking operations management.
- Proficiency in business process improvement and optimization.
- Strong planning, organization, and results-focused mindset.
- Experience in budgetary and financial controls.
- Solid understanding of risk management and internal control frameworks.
- Exceptional communication, leadership, and influencing skills.
Remuneration
The organization offers a competitive remuneration package, commensurate with the experience and qualifications of the successful candidate.
Note: Only shortlisted candidates will be contacted.
This is an excellent opportunity for a seasoned professional to lead and optimize banking operations. If you meet the qualifications and are eager to contribute to a high-performing team, we encourage you to apply.