Technical Manager (Gaming) – Readvertisement
Location: Gaborone
Closing Date: 31 January 2025

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Overview

A leading organization in the gaming industry is seeking an experienced Technical Manager to oversee technical operations in Gaborone. This exciting and challenging role offers the opportunity to work with cutting-edge gaming technology and ensure smooth, efficient operations within the technical team. The successful candidate will be responsible for overseeing the installation, maintenance, and repair of gaming equipment, ensuring compliance with relevant regulations, and managing a team of skilled technicians. Strong project management, technical expertise, and leadership skills are essential to drive operational excellence, meet business objectives, and support the company’s long-term vision in the gaming industry.

As a Technical Manager, you will play a critical role in maintaining high standards of service delivery, while ensuring that all technical operations are completed on time, within budget, and in compliance with industry standards. You will collaborate with various stakeholders, including vendors, suppliers, site owners, and other departments, to ensure the successful execution of all projects and maintenance activities. You’ll be required to make quick decisions, solve problems, and maintain the organization’s reputation for reliability and excellence in the gaming sector.

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Key Responsibilities

Installations

A significant aspect of this role involves overseeing the installation of gaming equipment across various sites. You will be responsible for reviewing and modifying architectural floor plans to ensure they align with operational needs and gaming requirements. This process requires a keen eye for detail and an understanding of both technical specifications and regulatory requirements.

• Reviewing and Modifying Floor Plans:
  You’ll engage with architectural teams and ensure that the floor plans meet both functional and regulatory standards. By working closely with site owners, you will finalize installation requirements, ensuring that the designs are ready for approval and implementation. You will also verify that the floor plans adhere to the required standards set by the Botswana Gambling Authority (BGA).
• Engagement with Site Owners:
  Regular communication with site owners will be critical. You’ll discuss the site’s needs, timelines, and expectations to ensure that everything aligns. This includes making site visits to monitor progress and to adjust installation plans if necessary.
• Compliance with BGA Standards:
  One of your key responsibilities will be to ensure all floor plans and installations are compliant with the Botswana Gambling Authority (BGA) guidelines. This includes submitting the required documentation for regulatory approval and maintaining accurate records.
• Overseeing Installations and Site Conversions:
  You’ll be responsible for overseeing the installation of new gaming equipment, as well as upgrading and converting existing sites. This may include overseeing everything from wiring and setup to ensuring that the equipment is properly installed and functioning. Conducting site visits regularly will allow you to manage project progress, address issues, and ensure high standards are met.
• Project Planning and Resource Allocation:
  You’ll develop detailed project plans, allocate resources, and manage timelines to ensure that all installations, upgrades, and conversions are completed on schedule and within budget. A strong focus on project management skills will be necessary to keep projects on track.
• Testing and Commissioning of Gaming Machines:
  You’ll ensure that all gaming machines, including Limited Payout Machines (LPMs) and Site Data Loggers (SDLs), are properly tested and commissioned to meet regulatory standards. This requires a deep understanding of gaming technology, industry regulations, and the ability to troubleshoot issues.
• Vendor and Supplier Management:
  Building and maintaining strong relationships with vendors and suppliers will be a core part of your role. You will ensure that these partners provide high-quality products and services on time, while meeting all technical specifications for installations.

Maintenance and Repair

As Technical Manager, you will also oversee the maintenance and repair of all gaming equipment. Ensuring that all machinery is operating at peak performance is critical for maintaining site functionality and minimizing downtime.

• Preventive Maintenance Schedule:
  Developing and implementing a comprehensive preventive maintenance schedule will be one of your core tasks. This will involve scheduling regular check-ups, inspections, and maintenance of equipment to avoid unexpected breakdowns and ensure ongoing operational efficiency.
• Timely Repairs and Service Requests:
  You’ll ensure that all repair work is done in a timely manner, following up on service requests and ensuring that all maintenance activities are carried out according to the required turnaround times. This requires a proactive approach to prevent any delays that could affect operations.
• Collaboration with Manufacturers and Vendors:
  You will work closely with manufacturers, vendors, and site owners to identify and resolve maintenance issues. Ensuring that repairs are done quickly and efficiently while maintaining high standards of service will be a key focus of this responsibility.
• Overseeing Alterations and Decommissioning:
  Overseeing alterations to existing gaming machines or the decommissioning of outdated equipment will also fall under your purview. This includes ensuring all activities comply with the BGA’s regulations.

Financial Controls

Financial accountability is another important aspect of the Technical Manager role. You’ll oversee financial planning, budgeting, and cost management to ensure that all projects and operations remain within budget.

• Budget Preparation and Monitoring:
  You’ll prepare and monitor budgets for preventive maintenance and new installations. Ensuring that you’re working within financial constraints while maintaining operational quality will require attention to detail and the ability to plan efficiently.
• Control Measures:
  Implementing control measures to reduce financial risks and prevent unnecessary spending will be critical. You’ll be responsible for managing procurement processes, ensuring cost-effective purchasing and maintaining the appropriate level of stock.
• Stock Management:
  Managing stock availability and ensuring timely procurement of equipment, spare parts, and tools will be part of your role. You’ll monitor stock levels, conduct regular audits, and work with suppliers to ensure timely deliveries and cost control.
• Fleet Management:
  You will also oversee fleet management, ensuring the efficient use of company vehicles, including fuel monitoring, maintenance, and servicing to ensure operational efficiency.

Business Reporting

Effective communication is essential to the success of any project, and as Technical Manager, you’ll be expected to report on various business aspects regularly.

• Operational Reports:
  You’ll submit weekly, monthly, and quarterly operational reports to the relevant stakeholders. These reports will highlight project progress, resource allocation, maintenance activities, and any areas of concern that require attention.
• Risk Management:
  You’ll be responsible for identifying any risk management concerns, highlighting them in reports, and proposing suitable mitigation strategies. This is crucial for maintaining business continuity and minimizing any operational risks.
• Health and Safety Reports:
  Regular health and safety checks are necessary to maintain compliance with regulations. You’ll prepare and implement corrective actions based on health and safety findings.

People Management

As a leader, you’ll manage a team of technicians, ensuring that your department runs smoothly and operates in compliance with all company policies.

• Employee Attendance and Leave Management:
  You’ll manage employee attendance, leave requests, and ensure that all staff adhere to company policies. This includes creating work schedules and ensuring that adequate staffing levels are maintained.
• Training and Development:
  Identifying training needs within your team will be essential. You’ll provide coaching, mentoring, and development opportunities to help staff grow professionally, ensuring a high level of expertise within your department.
• Performance Management:
  Overseeing employee performance will be part of your role. This includes conducting performance reviews, setting goals, and developing plans for staff development. Ensuring that all team members are motivated and working towards the company’s objectives will be key.
• Recruitment and Onboarding:
  As the department grows, you’ll be involved in recruiting new staff, onboarding new employees, and creating a motivating work environment that encourages performance and retention.

Compliance

Compliance with legal regulations and industry standards is non-negotiable, and you’ll ensure that your team follows all necessary rules and guidelines.

• Internal and External Audits:
  You will coordinate internal and external audits, ensuring that audit findings are resolved promptly and thoroughly. This will help maintain the integrity of operations and ensure compliance with legal and regulatory standards.
• Gaming Equipment Monitoring:
  Updating the Central Electronic Monitoring System (CEMS) will be part of your responsibility to ensure that all gaming equipment is recorded accurately and in compliance with regulations.
• Supplier Compliance:
  You’ll ensure that contractors and suppliers adhere to all relevant regulations, including the Citizen Economic Empowerment (CEE) and the Economic Inclusion Act. Ensuring compliance with these policies will support the company’s growth and corporate responsibility efforts.
• Compliance with Gaming Authority Regulations:
  You’ll also ensure that all gaming machine movements and floor plans align with the BGA’s requirements. This includes maintaining accurate records and managing the proper documentation for regulatory purposes.

Project Management

You’ll manage projects from start to finish, ensuring they are completed on time, within scope, and within budget.

• Developing Project Plans and Budgets:
  Creating comprehensive project plans, setting realistic timelines, and developing budgets for each project will be a critical responsibility. You’ll need to ensure that resources are allocated effectively to meet project goals.
• Coordinating Staff and Contractors:
  Effective coordination of both in-house staff and contractors will be essential to ensure that all project deliverables are met. You’ll monitor activities closely to ensure the successful execution of every project.
• Risk Mitigation:
  Anticipating and managing project risks will be important for ensuring that projects stay on track. You’ll proactively solve problems to avoid delays and maintain momentum toward project completion.

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Qualifications & Experience

Education:

• Grade 12 / BGCSE: A minimum of a Grade 12 or Botswana General Certificate of Secondary Education (BGCSE) is required for this position.
• Project Management Certification: You will need a Project Management Certification to demonstrate your skills in handling complex technical projects.
• Management Development Diploma or Business Management Qualification: A diploma or qualification in management or business will be essential for the leadership aspect of this role.
• Electronics or Electrician Certificate (Preferred): A certificate in electronics or as an electrician is preferred, as it will provide you with the necessary knowledge to manage the technical aspects of the role.
• Generic Management Certificate (Advantageous): A certificate in generic management is an added advantage and can help you manage the diverse operations of the technical team effectively.

Experience:

• Minimum of 3 years in Technical Management: You must have at least 3 years of experience in managing technical operations.
• 2 years in Technical Slots Operations: A minimum of 2 years of hands-on experience with technical slots operations is required for this position.
• Project Management Experience: At least 2 years of project management experience is essential for successfully handling large-scale installations and maintenance projects.
• Proven Leadership Skills: You should have proven experience in managing teams, developing talent, and ensuring operational efficiency.

Other Requirements:

• Gaming License Eligibility: You should be eligible to obtain a gaming license under the Financial Intelligence Act.
• Physical Capability: You must be physically capable of moving and handling operating equipment as part of the installation and maintenance process.
• Visual Acuity and Color Distinction: Good vision and the ability to distinguish colors are important for working with gaming equipment.

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This position offers an excellent opportunity for a highly skilled individual to lead technical operations and contribute to the growth of a dynamic organization. Ensure you apply before the closing date!