Trending Talent: Area Manager (x3 Vacancies)

Area Manager (x3 Vacancies) – Readvertisement
Location: Gaborone
Closing Date: 31 January 2025

Overview

A reputable organization in the gaming and entertainment industry is seeking dynamic and results-oriented Area Managers to join their team in Gaborone. With three vacancies available, this role is critical to ensuring operational excellence, compliance, and revenue generation across allocated sites. The ideal candidate will possess strong leadership skills, a passion for relationship management, and a strategic mindset to achieve business objectives.

This position offers a platform for individuals with drive, ambition, and the desire to contribute to a rapidly growing sector. It requires managing multiple sites, building strong partnerships, and fostering a culture of compliance and operational excellence. Candidates should have the ability to analyze complex business environments, create strategic plans, and execute them effectively to ensure revenue targets are met and exceeded.

Key Responsibilities

New Business Acquisition

The role of an Area Manager requires a proactive approach to identify and secure opportunities for business growth:

Work closely with internal teams and stakeholders to identify new sites that align with the organization’s licensing objectives.
Explore competitor sites for potential acquisitions, enabling expansion and market dominance.
Collaborate with site owners to clearly outline preparation and installation timelines, ensuring seamless project management.
Verify that sites meet all readiness criteria, including adherence to approved floor plans and completion of necessary preparations before Botswana Gambling Authority (BGA) testing.
Optimize gaming experiences by guiding the placement of Limited Payout Machines (LPMs) and configuring appropriate game selections and denominations.
Facilitate the training and registration of site employees, ensuring they meet industry and compliance standards.
Oversee the “go-live” process at new sites, ensuring a smooth transition from installation to revenue generation.
Manage initial site operations, including start-up procedures and cash-ups, to ensure profitability from the outset.
Liaise with technical teams to maintain the functionality of all LPMs, addressing any issues promptly.
Submit crucial documentation, such as self-invoicing letters and banking details, to the finance department to streamline operations.
Monitor the progress of external signage installations and ensure all business licensing requirements are met in a timely manner.

Site Compliance

Compliance is a cornerstone of operational success in the gaming industry, and the Area Manager plays a pivotal role in maintaining regulatory adherence:

Conduct and complete detailed monthly compliance checklists to ensure all sites meet the required standards.
Compile employee reports, tracking updates and changes such as resignations, and report these to the licensing department for system updates and card retrievals.
Communicate with site owners about any identified compliance concerns, ensuring swift remediation of issues.
Review and approve promotional and advertising materials to ensure full alignment with BGA rules and regulations.
Manage relationships across various departments, including technical and licensing teams, to resolve compliance-related challenges.
Escalate instances of non-compliance, such as signage discrepancies, to the appropriate teams for resolution.
Monitor and ensure all municipal compliance obligations are met, including licensing and renewals.
Develop and maintain policies that reinforce the organization’s commitment to operational integrity and compliance.

Client Account Management

The ability to build and maintain strong relationships is essential for the success of the Area Manager:

Ensure that all allocated sites adhere to the company’s brand guidelines and meet BGA standards.
Collaborate with site owners to implement strategies that optimize revenue and enhance gaming experiences.
Plan and execute marketing initiatives tailored to individual venues to boost profitability.
Visit allocated sites on a scheduled basis to assess operational standards, discuss revenue optimization opportunities, and address challenges.
Partner with site owners to create annual investment plans, ensuring gaming areas remain competitive and aligned with business goals.
Roll out and manage the annual Customer Loyalty Program, ensuring its successful adoption and execution across sites.
Address late GGR payments, initiating deactivations where necessary or escalating valid concerns (e.g., robbery or fraud) to senior management.
Build rapport with site owners, employees, and punters to foster loyalty and satisfaction.
Handle sensitive customer disputes professionally, ensuring issues are resolved effectively and relationships are maintained.
Regularly monitor budget performance, identifying underperforming sites, and implementing action plans to improve results.
Analyze game performance at venues, recommending updates or changes to enhance profitability.
Work with licensing teams to manage the renewal process for site operator agreements, ensuring compliance with regulations and fostering long-term relationships.

Sales Administration

The administrative aspect of the Area Manager role is equally critical to ensuring operational efficiency:

Maintain accurate daily call sheets and update them according to weekly plans.
Log all customer interactions and updates in the CRM system to ensure data accuracy and continuity.
Distribute essential controlled stationery, such as forms and promotional materials, to sites as required.
Participate in weekly commercial meetings to discuss progress, challenges, and strategies for improvement.
Submit monthly claims for expenses, subsistence allowances, petrol usage, and vehicle inspections, ensuring timely reimbursement.
Request and allocate promotional stock to sites, ensuring equitable distribution and maximum impact.
Share detailed monthly game statistics with site owners, providing insights and recommendations for optimization.
Compile documentation for annual site investments, ensuring compliance with company guidelines and objectives.
Assist site owners with loan applications, coordinating and collecting the necessary paperwork.
Prepare revenue budgets for all current and prospective sites, aligning them with the organization’s financial goals.

Qualifications & Experience

This position requires a blend of academic qualifications, professional experience, and technical skills:

Educational Requirements:

A minimum of Grade 12 or the Botswana General Certificate of Secondary Examination (BGCSE).
A Sales or Marketing Diploma is advantageous but not mandatory.

Professional Experience:

At least 2–3 years of experience in a similar role, demonstrating competence in managing multiple priorities and achieving business goals.
Familiarity with sales processes, including customer engagement, negotiations, and closing deals.
Experience in the fast-moving consumer goods (FMCG) industry is an added advantage.

Additional Requirements:

A valid Employee Gaming License to operate within the gaming sector.
A valid driver’s license, with the flexibility to travel extensively across sites.

Skills and Competencies

Successful candidates should demonstrate a diverse skill set that supports their operational and strategic responsibilities:

Strong analytical skills, with the ability to interpret performance data and develop actionable insights.
Excellent organizational abilities, ensuring tasks and projects are completed efficiently and on time.
A customer-focused mindset, prioritizing satisfaction and long-term relationships.
Exceptional interpersonal skills for managing relationships with site owners, employees, and customers.
Proficiency in compliance-related processes, ensuring strict adherence to regulatory guidelines.
Strong leadership qualities, fostering a collaborative and results-driven team culture.
Time management expertise, balancing competing priorities effectively.
Sales and marketing acumen, with a keen understanding of revenue generation strategies.

Remuneration

The organization offers a competitive remuneration package, tailored to the qualifications and experience of the successful candidates. Additional benefits may also apply, subject to the organization’s policies.

Note: Only shortlisted candidates will be contacted.

This is an exceptional opportunity for individuals who thrive in a dynamic, fast-paced environment and have a passion for operational excellence. If you meet the qualifications and are eager to contribute to the growth of a leading organization, be sure to apply before the closing date.

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