Trending Talent: Commercial & Licensing Manager
Commercial & Licensing Manager – Readvertisement
Location: Gaborone
Closing Date: 31 January 2025
Overview
A leading organization in the gaming and entertainment industry is seeking a proactive and experienced Commercial & Licensing Manager to join their team in Gaborone. This role focuses on licensing process management, compliance, site acquisition, and sales operations, ensuring alignment with Botswana Gambling Authority regulations. The ideal candidate will bring a blend of strategic and operational expertise to drive business objectives and maintain regulatory compliance.
Key Responsibilities
Licensing Process Management
The Commercial & Licensing Manager will play a vital role in managing the entire licensing process. This involves actively participating in PSC meetings, where the suitability of sites for licensing is evaluated. The goal is to ensure every site, whether already operational or in the pipeline, meets the minimum standards required by regulatory authorities.
One of the key responsibilities is performing quality assurance checks on all license applications before submission to the Botswana Gambling Authority. This step is critical in ensuring accuracy and compliance with licensing requirements, reducing the likelihood of rejections or delays.
Tracking and driving the new site license application process is another significant aspect of the role. This requires a keen eye for detail and an ability to coordinate effectively with various stakeholders. The manager will work closely with staff members to source essential information from multiple entities, including the Liquor Authority, Accountants, BURS, and local municipalities.
Additionally, the manager will oversee the advertising of license requirements. This includes obtaining necessary approvals from relevant authorities and ensuring all advertisements adhere to prescribed timelines and procedures. Timeliness and adherence to legal requirements are paramount in this process.
Payment processing is another crucial task. Ensuring all relevant payments are handled promptly helps maintain smooth operations and demonstrates the organization’s commitment to meeting financial obligations.
Maintaining accurate licensing statistics is essential for both regulatory compliance and internal reporting. The manager will regularly review and update statistics, focusing on ensuring they reflect the current status of licenses, conditions, and associated requirements.
The license renewal process will also fall under the manager’s purview. This involves ensuring sites comply with Botswana Gambling Authority regulations, avoiding any disruptions to operations. By staying proactive and organized, the manager will ensure all licenses are renewed well before expiration.
Guiding the change of ownership process is another area of responsibility. This involves providing clear instructions to all parties, ensuring compliance with contractual and legislative requirements. A smooth and efficient transfer process is vital for maintaining continuity and upholding regulatory standards.
Lastly, the role includes overseeing system administration processes to ensure all records are up-to-date and compliant with regulations. This includes managing controlled stationery stock such as keys and cards and conducting monthly reviews to ensure proper inventory control.
Sales Operations Management
The Commercial & Licensing Manager will also lead efforts to align the SI Group brand strategy with organizational goals in the region. Implementing this strategy requires clear communication, collaboration, and a focus on achieving measurable results.
Developing and proposing initiatives to improve operational efficiency is another important aspect of the role. This involves identifying areas for improvement, presenting actionable plans, and overseeing their implementation to enhance overall productivity and performance.
Collaboration with the compliance team is crucial for ensuring site staff lists remain current. This helps maintain accurate records and ensures compliance with regulatory requirements, contributing to smooth operations.
Another responsibility is ensuring all promotional and advertising materials comply with Botswana Gambling Authority rules and regulations. This ensures the organization’s marketing efforts are effective while adhering to all legal requirements.
Preparing relevant sales reports for the Board of Directors is another key task. These reports provide valuable insights into performance, helping guide strategic decision-making at the highest level.
The manager will also monitor site performance tier migration and develop remediation plans for sites that fail to meet performance benchmarks. This ensures continuous improvement and sustained profitability across the network.
Strategizing, planning, and managing the site strategy in the region is a central focus of the role. This includes overseeing machine rollouts and investment plans, ensuring they align with broader company objectives.
Driving the Elevate program is another critical responsibility. This involves coordinating annual site investment planning, promotions, rebates, and other initiatives to enhance site performance and customer satisfaction.
Site retention is a key metric for success in this role. The manager will allocate retention responsibilities to area managers based on site distribution and actively monitor their progress.
Conducting client satisfaction surveys is also part of the role. These surveys provide valuable feedback, helping the manager identify areas of concern and implement appropriate remediation measures.
Performance Management and Reporting
In addition to overseeing licensing and sales operations, the Commercial & Licensing Manager will provide monthly management reports. These reports cover a range of metrics, offering insights into licensing, sales performance, and overall operational effectiveness.
The manager will ensure effective oversight of site acquisition, retention, and revenue generation initiatives, aligning these efforts with the organization’s broader strategic goals. By maintaining a focus on performance improvement, the manager will drive continuous growth and success.
Compliance with municipal regulations and internal performance systems is another important responsibility. The manager will work closely with relevant teams to ensure all operations align with applicable laws and standards.
Qualifications and Experience
- Education:
- Grade 12 / Botswana General Certificate of Secondary Examination (BGCSE).
- Relevant degree preferred (e.g., Business, Marketing).
- Sales/Marketing and/or Business qualifications advantageous.
- Experience:
- 3–5 years in financial management.
- 3–4 years in sales or customer relationship management.
- At least 2 years managing a sales team (advantageous).
- Other Requirements:
- Employee Gaming License.
- Management Development or related certification.
- Valid driver’s license with the ability to travel to sites.
Skills and Competencies
- Strong leadership and organizational abilities to oversee diverse operations.
- Proficiency in licensing and compliance processes, ensuring all activities meet regulatory standards.
- Strategic planning skills to drive operational efficiency and align with business goals.
- Excellent communication and interpersonal skills to work effectively with internal and external stakeholders.
- Analytical abilities to prepare detailed sales and performance reports that guide decision-making.
- A client-centric approach, focusing on customer satisfaction and site retention to sustain long-term success.
Remuneration
A competitive package will be offered, commensurate with qualifications and experience.
Note: Only shortlisted candidates will be contacted.
This is an exciting opportunity to play a critical role in driving business success and ensuring compliance within a dynamic and regulated industry. If you meet the criteria, we encourage you to apply before the closing date.